Shipping And Returns

Shipping & Return Policy

At Solea Scent, we work hard to ensure your orders are processed and shipped as quickly as possible.

Processing Time: Orders typically take 2–5 business days to process before shipping. This may vary slightly depending on product demand.
Shipping Time: After processing, delivery usually takes 1–8 business days, depending on the shipping method selected and your location.
Tracking: Once your order has shipped, you will receive an email confirmation with tracking details so you can monitor your shipment’s progress.

Please note that during high-demand periods (such as holidays or major sales), processing times may be slightly extended.

Your satisfaction is our priority. If you receive a defective or incorrect item, we’ll gladly send you a replacement at no extra cost.

To request a replacement:

Email us at Info@solea-scent.com.
Include the following details in your email:
- Your order number and shipping address
- Photos of the product received
- A brief description of the issue and what you’d like as a replacement

Once we review your request, our team will confirm your eligibility and arrange for a replacement to be sent out promptly.

Please note: We cannot accept exchanges for your defective or incorrect product, but only ship a replacement to you.

You have 30 days after purchasing the product to send us an email to issue a return for your product.
the product must not be used, opened, or damaged in any way for returns due to buyers remorse or wrong product ordered.
You will be responsible for shipping costs on your return.
More details on how to return your product will be emailed to you once you have made your claim.

Trade name: Solea Scent

Phone number: 7165472239